What Families Are Saying

Here's what families in Sumner County say about the care their loved ones have received through Preferred Care at Home.

Senior Care Lead Follow-Up Guides

Short tips on following up with families who ask about care.

Call back fast

Families often reach out to more than one provider. A quick call or text shows you care.

Keep texts short and kind

Say who you are, say thanks, and ask one easy question.

Give families time

Many families need weeks to decide. Check in gently and keep your name in front of them.

Do not stop after one try

Many leads do not answer the first time. A plan for the next call, text and email keeps them from slipping away.

Let CareStage do the follow-up

Book a demo

See how it works or who we help.

Questions? Contact us.

In-Home Care FAQs

What is the primary advantage of choosing in-home care over a facility like an assisted living center?

The primary advantage is the ability to age in place in the comfort and familiarity of one's own home, surrounded by their belongings and memories. Unlike facility care, which requires a stressful move and adapting to a new environment, in-home care preserves the client's independence, community connections, and established routines. In addition, in-home care offers dedicated, one-on-one attention. The caregiver focuses exclusively on one individual’s needs, fostering stronger trust, security, and highly personalized care. In a facility, staff must divide their time among multiple residents.

Is in-home care a good choice for someone with a specialized need, such as Dementia?

Yes. We offer Specialized Dementia Care that allows affected seniors to continue living in the familiar, less disruptive environment of their own home. This is often crucial for managing symptoms and reducing anxiety, as opposed to the stress a new or large facility setting can cause.

What types of services are available through Sumner In-Home Care?

We connect you with a comprehensive range of non-medical services, including: Transition Care (post-hospital recovery), Companion Care (social and emotional support), Homemaker Care (housekeeping and errands), Personal Care (help with daily physical tasks), Dementia Care, and Live-in Care (around-the-clock supervision).

Is in-home care a cost-effective alternative to assisted living or a nursing home?

Depending on the specific level and number of hours of care required, in-home care can often be a more cost-effective solution than the monthly fees associated with long-term stays in many assisted living facilities or nursing homes. Care costs are tailored specifically to the client's actual needs.

Can a family member still be involved in the care of their loved one when using in-home services?

Yes, family involvement is encouraged and is a cornerstone of our service. Our caregivers work in partnership with the family, providing necessary support and respite while keeping family members informed and involved in the care planning process.

Does in-home care provide 24/7 support if a senior needs constant supervision?

Yes, we connect you with providers who offer Live-in Care services. This option provides highly skilled, around-the-clock supervision and assistance, offering safety and genuine peace of mind for seniors who cannot safely be left alone.

What is the geographical area served by Sumner In-Home Care?

We serve residents throughout Sumner County and the surrounding communities, including Hendersonville, Gallatin, Whitehouse, and Madison, ensuring high-quality, professional support is accessible to our neighbors in the region.

How do I know if my loved one needs in-home care?

A few signs to watch for include frequent falls or near-falls, forgetting to take medications, struggling with bathing, grooming, or cooking, withdrawing from social activities, or a home that's becoming more difficult to keep up on. None of these signs mean something is catastrophically wrong. Catching them early and getting the right support is one of the best things you can do for your loved one's long-term health, safety, and independence.

How much does in-home care cost in Gallatin or Hendersonville, TN?

Cost depends on the type of care and the number of hours needed each week. Companion care and homemaker services are generally less expensive than personal care or live-in care, usually falling in the range of $22 - $30/hour. Personal and live-in care needs vary greatly, and the possible cost range for those can vary just as much. However, most families are surprised to find that part-time in-home care is significantly more affordable than a full-time assisted living placement. The best way to get an accurate and specific picture of what your loved one's situation would cost is to have a conversation with the care team. That conversation is free, customized, and there's no obligation.

What's the difference between in-home care and home health care?

In-home care, which is what's available through our partnership with Preferred Care at Home, is non-medical. It covers daily living support: help with bathing, meals, housekeeping, companionship, and supervision. Home health care is medical care delivered at home, typically by licensed nurses or therapists, and is usually prescribed after a surgery or medical event. If you're not sure which one your parent needs, Preferred Care at Home's team can help you figure that out.

How quickly can care start?

In urgent situations, Preferred Care at Home has arranged care in under 15 minutes. For standard starts, care can typically be arranged within a few days of the initial consultation. If your situation is time-sensitive, be sure to mention that when you reach out. Our partners at Preferred Care at Home have years of experience filling urgent needs quickly.

Do I have to commit to a minimum number of hours?

No. Scheduling is flexible, and care can be arranged for as few as one or two hours one day a week if that is what's needed. As your loved one's situation changes, the schedule can change with it. You're not locked into anything!

Is in-home care covered by Medicare or insurance?

Non-medical in-home care is generally not covered by Medicare (with some rare exceptions). However, it may be covered fully or partially by long-term care insurance or VA benefits. Every situation is different. If you're not sure what your loved one's coverage looks like, bring it up during the consultation and the team will help you sort through it.

Sumner In-Home Care
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Preferred Care at Home - Gallatin

650 Nashville Pike

Building 4

Gallatin, TN 37066

Phone: (615) 502-4595

LIC: #L00000031791